Return / Refund Policy

RETURN, REFUND AND EXCHANGE

We take pride in our commitment to delivering high-quality Vali products to our valued customers. To ensure the utmost satisfaction with your purchase, our dedicated Quality Control (Q&C) team conducts rigorous inspections before dispatching any product. As a result, we maintain a strict policy regarding returns, exchanges, and refunds.

 Returns

Returns and Exchanges will only be accepted if:
*Order was damaged in transit.
*Shipping errors.

This is highly unlikely, but we always leave room for human error. If for some reason, you receive a defective product from us, you may be able to return the same.

How soon do I have to make an exchange request?

Please contact our customer service at queries.vali@gmail.com within 24 hours of receiving the package delivery along with the order ID and video. You must send us an unboxing video with no cuts and editing, the video should include the opening of the mailing package till the defect is showcased clearly as a proof of damaged or incorrect product. Breach of this policy can lead to rejection of return requests.

How does the return/exchange process work?

  • Upon receiving a return/exchange request, our QC Team will review and approve the product for return if eligible.
  • If your product is approved for return, you may return the order exactly as you received it-unworn, with the original packaging. you must ship it back to the provided address within 48 hours of the return request being approved.
  • Our team will guide you through the necessary steps to ensure a smooth return process. Please follow the instructions provided to ensure that the product is appropriately packaged and shipped.
  • We will replace the returned product with a new one. In the rare event that the product is out of stock, you may choose an alternative item from our collection of the same price. Please note that we do not offer refunds.
  • If your product is deemed ineligible for return by our QC Team, we will inform you accordingly and not proceed with an exchange.

What if I need to cancel my order?

We have a no-cancellation policy and the orders once placed will not be cancelled.

We believe that our commitment to maintaining the highest standards of quality control will minimize any need for returns, exchanges, or refunds. However, we understand that unforeseen circumstances may arise, and we are dedicated to assisting our customers in resolving any issues promptly and efficiently.


THE FOLLOWING DOES NOT QUALIFY FOR EXCHANGE:

  • Package lost in a shipment sent by you.
  • The package was refused by the recipient.
  • Products that have been returned in a used or damaged condition.
  • Products returned due to size issues (Please check the size guides carefully before making a purchase).
  • Incorrect delivery address and failed delivery.
  • If the jewelry is not faulty or damaged in any way.
  • Minor variations in color & design of the jewelry.

USA Orders.

  • We do not provide Pick-up/ Return Mailing for international shipments. All back-and-forth shipping and brokerage charges for returns or exchanges will be paid by the customer.

Thank you for your cooperation in adhering to these guidelines.

If you have any further questions or require assistance, our dedicated customer support team is here to help. You can reach us via email at queries.vali@gmail.com. We are available to assist you with any inquiries you may have regarding your order, shipping, or any other concerns.

Please don't hesitate to contact us, and we'll be more than happy to provide the support you need. Your satisfaction is our top priority, and we strive to ensure a smooth and enjoyable shopping experience for all our customers.